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As a patient of this Practice, you have the right to express a preference in which doctor (GP) you see. You would express this preference by asking specifically for that GP when you make your appointments. By 31st March 2016 we will ensure that all patients are aware of the GP they have been allocated to in the practice. This is known as their “usual doctor”. You do not need to see this GP but may request to see any GP.

We would point out however that it might not always be possible to accommodate your request since some of the GPs only work part of the week. This might also prove difficult for house call requests, same day appointments and during holiday times.

We will however do our best to respond positively to your request.

If you think your problem could be solved by talking to a doctor on the telephone rather than coming to the surgery for an appointment, please ask for a telephone consultation.

Pre-bookable telephone consultations are available.

Patients and medical staff sometimes prefer a chaperone to be present during a consultation and particularly for intimate examinations. We ask that where a female patient needs an intimate examination, you make an appointment with a female doctor and, similarly, ask that male patients see a male doctor wherever possible.

If you want a chaperone, please ask when booking your appointment so it can be arranged. 

The chaperone will be a member of the Practice staff.

There is a TV in the waiting room used to call patients in to see the doctor/nurse. If you do not want the panel to be used, please inform the reception staff.

There is a self check-in screen in reception. We encourage patients to use this when arriving for  for your appointment this allows the receptionist to deal with other queries and also ensures that you are checked in for your appointment on time.

All doctors speak English. We encourage the use of an interpreter service for our non-English speaking patients. Arrangements can be made with our receptionist.

If you are not well enough to come to the surgery, but you do need to see a doctor, please telephone between 09:00 – 12:00 (if at all possible before 10:00) and select Option 3 on the main surgery number.

Visits are done between 12:00 and 14:30. If you need to see a doctor at home after 12 noon, contact us on the main surgery number.

The doctor or nurse may want to discuss your problem with you before they visit so we will ask for your telephone number.

In order to ensure that you see the most appropriate person the reception staff will ask you to tell them a little bit about the problem.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Times are changing - the Extended Hours Hub now offers extended hours appointments.

You can now see a GP or other healthcare professional during:

• Weekday evenings between 18:30 to 20:00
• Saturday and Sundays

To book an appointment talk to the practice, you may be able to get an appointment on the same day if required at the BattleHill Hub.

Urgent and routine appointments with the practice can be booked in advance.

This is not a walk in service and may not be suitable for all types of problems.

Ask at the reception for more information or alternatively visit the home page and click on e Consult you may find that you do not require an appointment with a GP as there may be other options available to you.

Our staff come to work to care for others, and it is important for all member of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed we have a Zero Tolerance policy. This means that aggressive or violent behaviour towards our staff or any member of the public within practice premises will not be tolerated under any circumstances.

Anyone seen to be giving verbal abuse, shouting etc to members of staff, either in person or over the telephone, will be sent a letter from the Operations Manager advising that this behaviour will not be tolerated. Any future violation of this policy will result in the removal from the Practice Patient List. There will be no appeal process.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

Please note our telephone calls are recorded for training purposes.