Opening Hours

• MAIN SWITCHBOARD NUMBER 0191 262 3036 (Monday - Friday 8:00am-6:00pm)
• PRESCRIPTION VOICEMAIL FOR ORDERING 0191 296 8400 (Monday - Friday (9:30am-5:00pm)

The surgery remains open  during 12-13.30 lunchtime period. Our main switchboard lines close at 12.00 and reopen at 13.30. There is a emergency line available during this time only.

The doctors provide an emergency service until 18:30 Monday to Friday. Through the day doctor’s appointments are available from 08:30 – 11:30 and 14:00 – 17:30.

We also offer extended access appointments at Battle Hill Health Centre.

If you need to see a doctor out of normal surgery hours, you should ring 111. Staff at the 111 service will listen to your problem and advise on what you should do next.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

North East and North Cumbria Integrated Care Board
Pemberton House
Colima Avenue
Sunderland Enterprise Park
Sunderland
SR5 3XB

Telephone: 0191 512 8484

E-mail: Nencicb-sun.reception@nhs.net