Appointment Information

• Before you ring please go to the home page and visit eConsult as you find there may be other options available such as using the pharmacy first, self help and many more.
• Alternatively you can call the surgery and select the options for appointments between 08:00 – 12:00 and 13:30 – 18:00 Monday to Friday, if your appointment is urgent please call as early as possible. 
• For Non urgent appointments you will be offered the next availble routine appointment at the surgery or our extended access at Battle Hill Healthcentre.
• For practice nurse appointments you can contact our nurses reception on 0191 262 3036 and select option 1 open 9am - 5pm Monday to Friday. (Closed 12-1:30)

The doctor have asked that you give the receptionist some basic information about your problem when requesting an appointment. Please advise if private. If your problem is medically urgent, and all of out appointments are booked you can request a triage call from the Duty Doctor.

Urine Infections - women aged 16-64 and not pregnant can now be treated from the local pharmacy.

If you want a chaperone, please ask when booking your appointment so it can be arranged. 

The chaperone will be a member of the Practice staff.

If you are not well enough to come to the surgery, but you do need to see a doctor, please telephone between 09:00 – 12:00 (if at all possible before 10:00) and select Option 3 on the main surgery number.

Visits are done between 12:00 and 14:30. If you need to see a doctor at home after 12 noon, contact us on the main surgery number.

The doctor or nurse may want to discuss your problem with you before they visit so we will ask for your telephone number.

In order to ensure that you see the most appropriate person the reception staff will ask you to tell them a little bit about the problem.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Times are changing - the Extended Hours Hub now offers extended hours appointments.

You can now see a GP or other healthcare professional during:

• Weekday evenings between 18:30 to 20:00
• Saturday and Sundays

To book an appointment talk to the practice, you may be able to get an appointment on the same day if required at the BattleHill Hub.

Urgent and routine appointments with the practice can be booked in advance.

This is not a walk in service and may not be suitable for all types of problems.

Ask at the reception for more information or alternatively visit the home page and click on e Consult you may find that you do not require an appointment with a GP as there may be other options available to you.

Our staff come to work to care for others, and it is important for all member of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed we have a Zero Tolerance policy. This means that aggressive or violent behaviour towards our staff or any member of the public within practice premises will not be tolerated under any circumstances.

Anyone seen to be giving verbal abuse, shouting etc to members of staff, either in person or over the telephone, will be sent a letter from the Operations Manager advising that this behaviour will not be tolerated. Any future violation of this policy will result in the removal from the Practice Patient List. There will be no appeal process.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

Please note our telephone calls are recorded for training purposes.