NHS APP online services

Paper and online repeat prescriptions are only processed between the hours of 9 -2pm Monday to Friday.  Any requests paper or online after 2pm will not be looked until the following working day therefore the 48hour will apply from then.

Please note  Prescription requests/queries will not be dealt with on the Main Switchboard. If you have a query you can go through eConsult and we will respond within a 24 hour timeframe. Please go to eConsult on the home page.

We highly recommend patients to sign up for Patient online as you can order prescriptions anytime 24 hours a day. Please contact the surgery to register for this service. Please note you will still need to allow 48 working hours for the prescription to be processed. Any requests online after 2pm will not be looked until the following working day therefore the 48hour will apply from then.

Written requests can be put in the post as we have a letterbox available 24hours or in the reception prescription box.Exceptional Allowances will only be made available for some patients at the GP discretion.

Online services can be accessed via Patient Access above clicking on the "Order your repeat prescriptions online". or alternatively you can download the NHS app

 thank you for co-operation

To order online click on the link at the top of this page (registration required).

You can also organise a repeat prescription  by a written request in the box in the waiting room. Alternatively you can post your request to us through the letterbox 24/7

Please allow 2 working days before collecting your prescription - this does not include Saturdays and Sundays. We ask that you collect your prescriptions in the afternoon after 14:00.

If you would like your prescription sent to you, please provide a stamped addressed envelope.

We work closely with several local chemists, some of which deliver regular medication to our housebound patients. Please ask your normal chemist about this service.

If you need to request a Fitnote this can be done through "eConsult" on the home page. Please if you have a fit note to be renewed it can not be issued untl the day it is due to expiry after 5pm once requested.

We only accept telephone requests from house-bound patients which have been agreed by their GP.

• Try to plan ahead
• Order your medication at least 48hours before you require them and remember to order early for holidays.
• Allow two working days minimum
• Only order items that you need. If you have stopped taking any of your medicines, please tell your doctor or nurse.
• Attend for your regular medicaiton reviews

Thank you for your co-operation- it will help us to provide an efficent service.

https://wessexahsn.org.uk/videos/show/255

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Sometimes they will need to see you or speak to you to discuss this with you. We may contact you to let you know that you need an appointment before your prescription can be issued.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

For your safety, the doctor may need to see or speak to you before deciding whether to issue a prescription. The prescription co-ordinator /reception staff don't know in advance whether the doctor will authorise your request. They can only process the request through to the Doctor.

If any of your items cannot be issued, we will attempt to phone you to inform you of this. If we are unable to contact you, unfortuately, we can only let you know when you come to collect the prescription. Please esure you let us know if any change of address or phone number, including mobiles.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Opioids (‘strong painkillers’) can be really useful for a short time – after an injury or surgery. But longer term they aren’t much help. They only reduce pain for about 20 percent of people in the long term.

For more information opioid lottery.pdf