We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Talk to us: We may not always get it right and, by telling us about the problem you have encountered, we will be able to improve our service and patient experience.
Speak with the reception they are trained to resolve queries as part of the role. If you feel that the problem has not been dealt with fully speak to our Reception Supervisor or Operation Manager. They will try their best to resolve the problem quickly.
If you feel that your concerns have not been addressed, we would suggest that you put them in writing to ensure that a full investigation can be carried out.
The Operation Manager can make notes in writing for you to check that your complaint has been fully understood before a full investigation is carried out.
The practice manager will investigate and review every complaint before a resolution is offered if applicable.
